What is the cost of standard shipping?
Standard shipping is FREE in Canada. The U.S. and in all other countries shipping is $9.99.
How much is express shipping?
Express shipping in Canada and the U.S. is $14.99 and in all other countries it is $19.99.
Do you offer any sales or discounts?
Yes you can join my email list at www.jackiepartridge.com/shop. You will receive an automatic discount code to save 15% on your next purchase. If you do not receive an email right away after joining please check your junk mail! When you join my mailing list you will also learn about special sales and promotions for being a member. Usually I offer 1-2 sales per year with no more than a 20% off discount.
What is your refund policy?
I do not offer refunds on digital products like ebooks or online courses due to the digital nature of them. For all digital products (ebooks and courses) all sales are final and nonrefundable.
I offer refunds on physical products like artwork and hardcover books. I will happily provide a refund for a physical product if an artwork or book ships to you and comes damaged. Although this doesn’t happen often and I ensure I package my art securely - it can happen with any online order. If you receive something damaged just take a photo of how the artwork was received and email it to jackiepartridgeart@gmail.com I will respond in 1-2 business days and send you an e-transfer.
Are taxes included in the price of products?
Yes taxes are built into the prices of all products for sale.
Can I apply watercolour paint or ink to your handmade paper?
No the paper is intended to be sold and displayed as is and has not been sealed to be able to have a liquid like a paint or ink applied. The handmade paper is not meant for painting, drawing or writing on.
Does your art come framed?
My art ships unframed allowing me to be able to offer free shipping in Canada and the U.S and allowing you to be able to select the best frame to suit your personal design style.
You can purchase the same or similar frames in your house or choose to invest and have it professionally framed. For my artwork I personally suggest simple frames like white or a light-toned natural wood since a lot of my art is softer, neutral and light coloured. To receive some helpful tips on framing art -check out this blog post I wrote!
Do you offer private acrylic painting lessons or portfolio review?
I do offer online private art lessons or portfolio review. Click here to pay and we will discuss dates/times. You can see my prices here!
Do you plan on offering online courses in the future?
Yes, I am currently in the developing stages of creating online courses for acrylic painting. In the meantime you can look at my YouTube channel for acrylic painting. The best way to stay connected is to join my email list - sign up here!
I am also working on a course for how to make an art portfolio application for school - join the wait list and get a FREE guide with 10 tips to make your portfolio stand out here!
Do you offer art commissions?
Yes I do offer commissions for acrylic painting or handmade paper art. I only accept a small number of commissions per year as it is a large time commitment. If you are interested in an art commission you can email me jackiepartridgeart@gmail.com or read this blog post about art commissions and what you need to consider before we get started: click here to read!
I love your art! Where should I hang it?
Thank you first of all! This is a common problem -figuring out the perfect place to hang art that you love. I have written a helpful post about ideas of where you should hang your art. You can read the helpful tips here!
Will you make a sequel to your book Patched?
I self-published my book Patched with the help of the Waterloo Arts Fund in 2018. I plan on creating a sequel to this book within the next 2-3 years. You can see more from this project by searching the hashtag #patchedproject on instagram!
Issues with order or further questions?
If you experience any issues making an order on my shop or you have further questions feel free to contact me: jackiepartridgeart@gmail.com. I will try to contact you within 1-2 business days.
How can I stay connected and hear updates?
Click one of the social media icons below to follow me on Pinterest, Facebook, YouTube or Instagram. Click the link icon to follow me on Teachers Pay Teachers. Make sure to join my mailing list at the bottom of the page to hear about art news, sales and receive a discount!
